COVID-19 IS STILL AFFECTING SHIPPING TIMES. ALL CARRIERS HAVE ADVISED TO ADD AN 2-5 ADDITIONAL BUSINESS DAYS TO TRANSIT TIME. EXPECT DELAYS AND PLAN ACCORDINGLY. WE ARE NOT RESPONSIBLE FOR DELAYS IN TRANSIT TIME.
We want to give you the support you deserve and we understand that sometimes things don’t always go as expected. We gladly accept returns on all unused product, as well as exchanges for FREE! There’s no stress with our 40 day open return policy.
We want this to a be a super easy and convenient experience and If for any reason you aren’t satisfied with your purchase, please use our RETURN PORTAL.
COVID-19 UPDATE: Due to Covid-19 we’re currently unable to guarantee any shipping timelines. There can be unforeseen delays.
STANDARD SHIPPING OPTIONS
Standard: *4-6 Business Day Delivery $8.45
Free: Orders of $80 + 7-8 Business Days
Expedited- Under $45: *3 Business Days $11.45
Expedited- Over $45: 3 Business Days $14.45
*These are just average delivery times, we are not responsible for delayed packages.Business days are Monday through Friday.
*IMPORTANT* WE ARE NOT RESPONSIBLE FOR ANY CUSTOMS FEES AND/OR DUTIES THAT MAY BE APPLIED
TO YOUR ORDER BY YOUR COUNTRY. ORDERS THAT ARE NOT PICKED UP WILL NOT BE REFUNDED.
Stated delivery times are averages. Delivery times are not guaranteed. If you have an upcoming deadline, allow extra time for delivery.
Rarely, there are unforeseen delays in the chain of delivery. In the event of a delay or lost/stolen package, we will send a replacement package 7 business days after marked delivery date. We do not offer refunds on delayed packages.
RETURNS & REFUNDS
You may return unused merchandise in its original condition within 40 days of invoice date. Product must be mailed by Day 40 in order to be eligible for a refund. Upon processing, you will receive a refund for any unused pairs (shipping is non-refundable). Use our super easy and convenient Refund Portal. Refunds will be applied to the original payment form or as store credit, within 7 business days from receipt of the returned items. Returns must be sent back in a box or envelope in order to be accepted (Brassybra boxes that have the return label directly taped to the product box will not be accepted).
Final sale items cannot be returned or exchanged.
Unfortunately, we can’t refund Gift-Cards.
FREE SHIPPING ON ORDERS OF $80 OR MORE TO THE CONTIGUOUS UNITED STATES (48 STATES), EXCLUDES ALASKA AND HAWAII
Orders processed by 11 AM EST Mon – Fri (excluding holidays) will ship out the same day. Free shipping on orders $80+ before taxes and shipping. Orders qualifying for Free Shipping will be identified with “Free Shipping.” If you select a shipping method other than ground, shipping charges will apply.